FAQ
Here's answers to the most common questions we receive. If you still have something on your mind, reach out to hello@fotofoto.io and we'll be happy to help!
How does it all work?
How does the FOTOFOTO camera work?
Our camera works just like a traditional disposable camera but with a twist. It comes equipped with a light sensor that turns the manual flash into an automatic one, helping to prevent blank or poorly lit photos. Once you've used up the film, simply return the camera to us in the provided box, and we'll take care of the rest, from developing your photos to preparing the camera for its next adventure.
How do I return the camera once I've used all the film?
Returning your camera is a breeze. Your purchase comes with a pre-labelled return box. Once you've snapped all your photos, place the camera back in this box and mail it back to us. We'll handle the film processing and ensure the camera is ready to capture more memories in the future.
Can I choose to receive physical photo prints instead of digital copies?
Yes, you have the option to receive physical photo prints. When purchasing or registering your camera online, you can select your preference for receiving just digital copies or digital copies in addition to physical prints through the mail.
How are FOTOFOTO cameras more sustainable than regular disposable cameras?
FOTOFOTO cameras embody the principles of circularity. We refurbish used camera cores, integrate them with modern technology, and house them in recyclable shells, preventing these materials from becoming waste. Moreover, our business model reduces the carbon footprint typically associated with the manufacturing of new cameras, promotes energy efficiency, and encourages sustainable consumer behavior.
How does FOTOFOTO ensure the quality of refurbished cameras?
Each returned camera undergoes a stringent quality check where our technicians scrutinize every component, from the lens to the flash system. Necessary repairs or adjustments are made to ensure the consistent performance and reliability of FOTOFOTO cameras. Our refurbishment process guarantees that the cameras are as good as new, ready to create more cherished memories.
Camera Guide
What is the quality of photos taken with a FOTOFOTO camera?
Our cameras offer a high-quality photography experience. The integration of our custom PCB with a light sensor ensures that you get well-lit photos, reducing the chances of "blank" shots.
What type of film do you use?
We take pride in using ECN2 movie film in our cameras. This isn't your ordinary film stock; it's traditionally used in the motion picture industry, renowned for its rich color reproduction and finer grain. By using this high-quality film, we ensure that each photograph you take is not just a memory captured but a piece of art.
What is the best range to shoot at?
For the best results, we recommend shooting subjects that are within a range of 3 to 10 feet. This distance allows for sharp focus and optimal exposure, helping you capture your moments in the best possible light.
How do I know when to use the flash on my FOTOFOTO camera?
You don't have to worry about this! The light sensor integrated into the FOTOFOTO camera automatically activates the flash when necessary, taking the guesswork out of using a flash and ensuring that your photos come out beautifully, no matter the lighting conditions.
Orders + Shipping
Can I buy a FOTOFOTO camera as a gift?
Absolutely! FOTOFOTO cameras make for unique and thoughtful gifts. Not only do they provide a retro yet modern photography experience, but they also promote environmental sustainability. You can purchase our cameras through our online store or from one of our retail partners.
Can I purchase multiple cameras for a wedding or event?
Yes, you can! FOTOFOTO cameras add a touch of elegance and uniqueness to any event. We offer options for bulk purchases for occasions like weddings, corporate events, or any gathering where you'd like to capture special moments in a distinctive way. Our cameras not only make for great picture-taking but they also serve as a conversation piece, adding a fun and innovative element to your event.
Do you ship internationally?
As of now, we are focused on serving customers within the U.S. and do not offer international shipping. We are continually evaluating the possibilities of expanding our services. Stay tuned to our updates for any changes in our shipping policy in the future!
What is the turnaround time for processing and receiving my photos?
From the moment you ship the cameras back to us, it usually takes 5-7 business days for your digital photos to be ready. If you opt for physical prints, please allow an additional 3-5 business days for delivery.
How can I track the status of my camera's processing?
You can track the status of your camera's processing through your account on our website. We regularly update the status to keep you informed about each step of the process, from receiving the camera to sending out the digital links or physical prints.
What if my camera gets damaged or lost in transit?
We understand that sometimes accidents happen. If your camera gets lost or damaged in transit, please contact our customer service immediately. We will work with you to find a solution, which might include offering a replacement or refund.
What should I do if I have an issue with my order or camera?
If you encounter any issues with your order or camera, please do not hesitate to contact our customer service team. We are here to assist you and ensure you have a smooth and enjoyable experience with FOTOFOTO.
Something Else?
If your questions isn't answered here, please reach out to hello@fotofoto.io! Thanks and happy snapping!